Refund policy

Returns, replacements, and refunds

Our hats are embroidered to order through a local production partner. Because each item is made for the customer, we do not accept returns or exchanges for buyer’s remorse, preference changes, fit concerns, or accidental orders after production has begun.

If your order arrives damaged, defective, or incorrect, contact us within 14 days of delivery at c.g.wegner91@icloud.com. Include your order number and clear photos of the item and packaging. Once the issue is verified, we will provide a replacement or refund at no additional cost.

Please contact us before sending anything back. Returns sent without prior approval may not be accepted.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will do our best to help, but changes or cancellations cannot be guaranteed after embroidery or fulfillment has begun.

Refund timing

Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to post the credit.

This policy does not limit any rights available to you under applicable law.